When I enter my access code, an "invalid code" message appears. What do I do?

If an "invalid code" message appears when you to access your document, it may be because:

  • You are using the wrong code - be sure you didn't make any mistakes while entering your code, which you should have gotten by text message 
  • You are using an expired code - the code expires 15 minutes after it is generated. You'll receive a new code by text message if you refresh the page and start over again.
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