Support

New login alert system to the MyPeopleDoc electronic vault

In order to guarantee an improved security in terms of access to our users EVault, we have implemented a new alert system when we detect a new connection to your account from an unknown network.

 

If this happens, you will receive a notification email send to your MyPeopleDoc email address containing the following information:

  • The operating system used when logging in
  • The internet browser
  • The connection IP address

If you believe this login to be suspicious, we recommend you to reset your password account by going to our official website www.mypeopledoc.com, and to activate the two-factor authentication service. As a reminder, your new password must meet the following criterion:

  • 12 characters minimum
  • One uppercase letter minimum
  • A tiny minimum
  • A minimum number
  • A special character
  • Both reset fields must contain an identical password
  • The new password must not be the same as your previous passwords

You can also verify the connection history to your vault within your MyPeopleDoc account settings, in the "ACCOUNT" section then in "Recent activity on your account".

 

You can find the following information :

  • The time and date of connections
  • The operating system used
  • Internet browser used
  • The connection IP address

Do not hesitate to contact our support department by clicking here if you have any other questions.

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